What happens when things go wrong?

Concerns & Complaints

We take concerns and complaints seriously and try to resolve them in the most appropriate, efficient and confidential manner possible according to the principles of procedural fairness.

We encourage any person with a concern or complaint to promptly raise the matter so that it does not become overwhelming for those involved.

For further information on resolving school concerns and complaints, an information brochure is available from the school office or can be sourced from the CEWF Concerns and Complaints Handling Policy on the CEWF website: www.wf.catholic.edu.au/policies/

Concerns and Complaints of a Child Protection Nature

If the concern is about the inappropriate behaviour of staff, misconduct or reportable conduct towards any child or young person, it should be directed immediately to the Principal. Confidentiality must be maintained at all times.